Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly frustrated? Artificial intelligence may be changing how businesses ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

As is the case with many traditional business processes, AI-driven automation has upended the approach to knowledge management. Companies such as Document360 are innovating in the field of ...

What if you could merge the art of knowledge management with the precision of AI-driven coding? Imagine a workspace where your ideas, notes, and projects seamlessly connect, while intelligent ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.