MARKHAM, Ill. (CBS) – A suburban mechanic got burned when he said his customer never paid him an insurance check for a repair job. In his 40 years as an auto mechanic, Kent Hill has repaired many ...

A Texas mechanic confessed last week to killing a customer with a hammer, wrapping the man’s body in plastic and dumping it beneath a bridge before shooting him in the head and setting him on fire, a ...

Many years ago, customers could walk onto the shop floor and talk to the mechanics while they worked. Today, most auto technicians have limited contact with customers. Issues of safety, liability and ...

UNION, Mo. – “I never knew anything like this could ever happen,” Eureka resident Bob Bishop said. Bishop is referring to a situation he says he’s encountered at Robinson’s Auto in Union, Missouri. In ...

Even though mechanics may routinely get their hands dirty they have standards too. And there can even be cars that are just too dirty for them to work on as proven by a recent viral video. The video ...

A mechanic shared a video of himself removing a tracker from a customer’s car after the customer claimed she was being followed by an ex-boyfriend. However, viewers of the clip on TikTok are ...

Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

A Chicago mechanic thought he was dealing with a straightforward oil pressure sensor issue. After replacing the part twice and still seeing the warning light come back on, he discovered the real ...

On a scorching July afternoon, a first-time customer wanders around the front of an auto repair shop, peering in to find the entrance. A mechanic steps away from an oil change, wipes the sweat off her ...