For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

As IT services have become an integral means of conducting business and governing, user expectations for availability, reliability and stability increase. The IT Infrastructure Library (ITIL) ...

Paul Wohlleben, a former federal CIO, consults in the federal sector. E-mail him at [email protected], or visit his blog at www.businessofinfotech.blogspot.com. With some frequency, new ...

The Information Technology Infrastructure Library (ITIL) is the most widely adopted best practice approach for IT Service Management (ITSM) in the world. It provides a practical, no-nonsense framework ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Dr. Jim Kane addressed the Capability Maturity Model Integration (CMMI), ISO 9000, Information Technology Infrastructure Library (ITIL) and Six Sigma alternative frameworks for process improvement for ...

Our guest today is IT Infrastructure Library (ITIL) expert Lou Hunnebeck, vice president for the ITIL training and consulting firm, Third Sky. Hunnebeck served on the public QA team for ITIL v3. She ...

Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...