Dom Nicastro, editor in chief at CMSWire, sat down with Deborah Bearden, enterprise customer experience manager at Simmons Bank, to talk shop on all things CX, from closed-loop feedback and associate ...
Company Emerges From Stealth with Transformative AI-Powered Platform that Modernizes How B2B SaaS Companies Collect and Act on Customer Feedback CULVER CITY, Calif., May 13, 2025 /PRNewswire/ -- ...
Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...
Closing the loop on customer feedback is fundamental: if a customer gives feedback about an unresolved issue — especially if you proactively asked for it — you should follow up. It seems like a ...
Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Each customer ...
NEW YORK, NY / ACCESS Newswire / December 5, 2025 / Markets misprice companies when they believe the business sits inside separate, unrelated verticals. Eventually, a moment arrives when the market ...
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