Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

LOS ANGELES & RICHARDSON, Texas--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software ...

Helport AI Limited has launched Helport Remote, an advanced workforce monitoring tool catering to the needs of remote contact centers, particularly for large-scale, global operations. The innovative ...

RICHARDSON, Texas, April 27 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...

SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...