Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

To celebrate this important milestone in human communication, Sinch commissioned a survey in North America to explore the future of customer engagement. The survey findings offer valuable insights, ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Agur Jõgi, CTO of Pipedrive and expert in scaling technology and organizations. Experienced as an innovator, founder and C-level manager. Technical outages are thankfully rare, but with AI solutions ...

Opinions expressed by Entrepreneur contributors are their own. Communicating effectively with customers is essential for the success of any organization. And in today’s connected world, consumers ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

The CenterPoint/Convey relationship is envisioned as a stepping stone to help redefine and improve customer communications. Convey is proud to work CenterPoint Energy in driving innovation, enhancing ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

SAN MATEO, Calif. & WILMINGTON, Del.--(BUSINESS WIRE)--Guidewire (NYSE: GWRE) and GhostDraft announced that the new Built by Guidewire GhostDraft integrations are now available in the Guidewire ...

Guidewire GWRE and Smart Communications recently unveiled Built by Guidewire Smart Communications integrations. The state-of-the-art solution is now easily accessible in the Guidewire Marketplace, ...