Business Wire

Macquarie Capital Expands Software Advisory Coverage to Customer Interaction Management, Names Christopher Hieb Managing Director

NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...
Morningstar

Pega Named a Leader in Real-Time Interaction Management Software by Independent Research Firm

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation ...
CMS Wire

Understanding Customer Relationship Management (CRM): The Basics and Beyond

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...
Business Wire

Kobie Marketing Selects Aspect Software’s Zipwire and Workforce Management to Transition Its Contact Center Operations to the Cloud

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced that Kobie Marketing, ...