The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

Retail returns are a $850 billion problem. A cross-functional approach combining consumer education and a "returns czar" are crucial to manage this complex issue.

Product returns are unavoidable in e-commerce. But how you handle them is what separates a one-time buyer from a lifelong customer. Today, a convenient return policy isn’t a perk; it’s the price of ...

NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...