To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

Wine Enthusiast, an online retailer of all things wine, used genAI to monitor tens of thousands of customer calls, gaining insights into why consumers were calling and using that data to quickly catch ...