Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

When a company hands over control of its mission-critical software environment to a SaaS provider, the SaaS customer support organization essentially functions as an extension of the customer’s IT ...

In a world where businesses fiercely compete for customer attention and trust, cultivating loyalty has become more challenging than ever. While many companies focus on marketing strategies, product ...

Consumer trust can make or break a business, and the evolving technological landscape is raising new questions about how to demonstrate fairness. As companies turn to larger and new data sets to make ...

Let’s say you’re a customer of a bank for decades. The local branch manager knows you well, as does the staff. The cyclical economic downturn has caused financial stress for your business. You ...

Opinions expressed by Entrepreneur contributors are their own. Customers today are hyper-skeptical of the brands and companies they buy from, and this analysis can make or break a company’s ...