CMSWire is holding its upcoming conference, CMSWire Connect, May 10–May 12 this year in Austin, Texas. The conference will host speakers from various domains within customer experience and the digital ...

Nick Dedeke is an associate teaching professor at Northeastern University, Boston. His research interests include digital transformation strategies, ethics, and privacy. His research has been ...

As businesses continue to harness Big Data to drive innovation, customer engagement and operational efficiency, they increasingly find themselves walking a tightrope between data utility and user ...

Personal data must now be treated with the same seriousness that the industry once reserved for fuel efficiency, emissions and safety. For years, the automotive sector has lived by the mantra, ‘data ...