The market-leading customer insights platform wants to empower designers in the face of dark design patterns, which are costing online shoppers and eroding trust among social media users. SAN ...

The vast majority of websites you visit now greet you with a pop-up. This annoying impediment to your seamless web browsing is called the “cookie banner,” and it’s there to secure your consent, as per ...

Tech companies, subscription apps and e-commerce sites have for years used subtle tricks to nudge people toward a decision or purchase they might not otherwise make. There's even a name for the ...

Maybe you put a gadget in your online shopping cart and receive a push notification on your phone, urging you to check out before the item goes out-of-stock. Or maybe there's a huge banner on your ...

If you’ve ever had to call to cancel a subscription you signed up for online in seconds, uncheck a preselected agreement to receive ads in the mail or been tricked into upgrading to a premium economy ...

When I visit my aging mother in the Midwest, I watch as she sits at her computer endlessly scrolling on Facebook. Like many of us, her use of social media has gone far past simple utility (“I need it ...

ASCI codes, law Covers how design can impair decision making, identifies deceptive patterns and offers ethical alternatives ...