Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Most people who've worked an office job have had the experience of trying to track down a member of the IT staff when their computer isn't working properly. If your company's IT staff works ...

Posts from this topic will be added to your daily email digest and your homepage feed. One of the great things about moving is the chance to remake your workspace — or your gaming space, depending on ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

The impact of the pandemic on educational programming has created what will more than likely be fundamental and foundational changes to the traditional classroom environment. In general, the ...