It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Contact centers are so focused on phone and chat that they often neglect input from channels like email. But one firm is offering what it says is a solution. Cresta, an AI-based contact center ...

You can reach Apple Support to solve a wide variety of problems via phone or text chat. The Apple Support website has help and how-to articles, troubleshooting tips, and more. If you find unrecognized ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Bitfinex’s live chat customer support, which is currently available ...

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