Gone are the days when customer support meant staffing a phone line between 9AM and 5PM. Today, people communicate by using social media, email, chat, phone, and SMS, and it is how they expect to ...

Net2Phone is a cloud-based phone system that represents an excellent choice for businesses looking to upscale their communication with multiple channels. With the starting price of $19.99 per user, ...

Healthcare providers face mounting pressure to improve patient satisfaction and retention through better communication. A recent survey by RingCentral reveals critical insights into patient ...

If you and your compliance team are jumping between separate systems just to track Slack messages, email threads, mobile chats and collaboration tools, you're not alone. The digital-first workplace ...

In 2019, marketers who used three or more channels in any one campaign earned a 287% higher purchase rate than those who opted for a single-channel campaign. However, in my experience, the true ...