Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Better customer retention. By identifying dissatisfaction early, sentiment analysis aids proactive interventions, which helps to reduce churn and improve loyalty. Transformative business insights.

Evaluating the efficiency and quality of clinical summaries produced by a large language model (LLM). This is an ASCO Meeting Abstract from the 2025 ASCO Annual Meeting I. This abstract does not ...

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The use of large-language models may be allowing economists to turn narratives into data. That's especially helpful when parsing the Federal Reserve's Beige Book, a report issued eight times a year ...