At Parloa, the model is different: transparent, per‑minute consumption pricing, not outcome-based revenue sharing.

Black Book Research Q4 flash survey shows health plans shifting from effort-based sourcing to KPI-backed operating models, tightening third- and fourth-party controls while accelerating platform and ...

For decades, chronic disease management in Medicare has been hampered by a fee-for-service payment system that rewards volume and activity rather than true clinical improvement. This model created ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

TCS recently announced a five-year renewal and expansion of its outsourcing contract with Weatherford International, a multinational US headquartered energy services company. The new contract is ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of the cloud, XaaS has revolutionized business by making IT services flexible, ...

Indian IT firms’ transition from manpower-led outsourcing to AI-native, outcome-based delivery is becoming more explicit, with top-tier firms setting the tone and mid-sized players using acquisitions ...

Next up in our predictions series, we look at the importance of outcomes, and how they could come to define 2026… Are we moving from vanity metrics to meaningful measurement? 2026 could become the ...