Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...

For the second straight year the auto industry is seeing improvements in customer satisfaction, and the data experts say dealers are the front line when it comes to shaping those consumer perceptions.

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

Participation in Usage-Based Insurance Programs Reaches Record High as Customers Seek Lower-Cost Policies TROY, Mich.--(BUSINESS WIRE)--Nearly one-third (31%) of U.S. auto insurance customers say they ...

The J.D. Power 2023 U.S. Customer Service Index (CSI) Study reveals that electric vehicle drivers are less satisfied than internal combustion engine vehicle owners when it comes to the service ...