Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...
While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...
Why Customers Love Aesthetics Auto Solutions' Ceramic Coating Services West Boylston, United States - January 18, 2026 ...
Participation in Usage-Based Insurance Programs Reaches Record High as Customers Seek Lower-Cost Policies TROY, Mich.--(BUSINESS WIRE)--Nearly one-third (31%) of U.S. auto insurance customers say they ...
TROY, Mich.--(BUSINESS WIRE)--With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they ...
The J.D. Power 2023 U.S. Customer Service Index (CSI) Study reveals that electric vehicle drivers are less satisfied than internal combustion engine vehicle owners when it comes to the service ...
TROY, Mich.: 27 Oct. 2022 — The times have not been kind to the auto insurance industry. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high ...
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