In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

Social data from Santiment Feed suggests Bitcoin commentary on social media has turned more and more bearish as the coin’s ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Expectations are high when it comes to customer service and experience. That’s why brands are turning to automated sentiment analysis for help. Automated sentiment analysis can provide actionable ...

Bitcoin’s rebound shows strength, with reduced OG selling, bearish sentiment, and charts hinting at a move toward $100,000.

ChatGPT, an artificial intelligence chat application developed by OpenAI, is a large language model, which is a type of artificial intelligence algorithm, though it is not one explicitly trained for ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Zcash price triggered a 30% breakdown setup after a governance shock. Whales bought $6 million but can they save the crash?

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...