At a Veterans’ Affairs primary care women’s health clinic, primary care providers (PCPs) are responsible for monitoring patients who are prescribed opioids. The majority of patients don’t receive ...

“They don’t have standard work,” I said. “Yes they do. I can show you,” replied the supervisor as he pointed toward the binder of work instructions. The supervisor and I were observing the operators ...

Question: We are trying to create some standard work around several processes in our plant. Who should “own” this—the operators who run the process or an engineer? I’m not sure I can get everyone to ...