Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

AI-powered robots are becoming increasingly integral to operations across industries. Long-running macroeconomic, geopolitical and demographic trends, exacerbated by recent events, make automation and ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

In the world of remote and distributed teams, time tracking tools have become indispensable. These platforms not only help businesses monitor employee hours but also provide valuable insights into ...