Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...