You can now combine Power Virtual Agents and the Azure Bot Framework Composer Your email has been sent New tools make it easy for low code users and pro code developers to work together on a project ...

The agent learns “independently” whenever it completes a new chat with a user. This allows it to add it to its “core knowledge” of 50,000 pages of HP product information. As more users engage with the ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

Microsoft is working on an AI-powered chatbot that will provide support for Xbox and associated services, The Verge has confirmed. The news has prompted some to draw comparisons with Clippy, the ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

SAN FRANCISCO, May 15, 2019 /PRNewswire/ -- Sparkcentral today announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to ...

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Digital contact centers have been evolving for a while now. A significant component of that evolution is self-service through human language. A technology commonly used to achieve this is called ...

Citi has begun deploying a virtual agent in its call centers serving commercial card holders. The move is part of the bank's overall campaign to digitize in every area. Processing Content “Our intent ...