Revuze today announced that it has been included as a Major Player in the IDC MarketScape: Worldwide Voice of the ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Customer feedback is everywhere—but few organizations turn it into action. This roundtable explores how AI and analytics reveal emotion, intent, and opportunities hidden in every conversation.

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...