Customer service agents are on the front lines for their brands — dealing with complaints, solving complex problems and managing emotionally charged conversations, often with limited tools and rising ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB operations. In today's tech-savvy world, AI is the buzzword of the moment.

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...