Rocket CRM Outlines the Role of Missed Call Text Back Systems in Structured Business Communication

Los Angeles, California - February 09, 2026 - PRESSADVANTAGE - Rocket CRM has released an announcement outlining the ...
Becker's Hospital Review

St. Luke’s University Health Network to launch automated call system for scheduling COVID-19 vaccines

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...
Insurancenewsnet.com

Patent Issued for Systems and methods for automated call-handling and processing (USPTO 11792318): Allstate Insurance Company

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...