Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

The pharmaceutical industry invests billions of dollars 1 in digital tools and technologies. But for all the online surveys, feedback loops, and digital portals introduced to improve the patient ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

The Voice of Hind Rajab,” “All That’s Left of You” and “Palestine 36” each tries to unpack the complex lives of Palestinians.

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Q4 2025 Earnings Call February 10, 2026 8:00 AM ESTCompany ParticipantsBryan Goldberg - Head of Investor RelationsDaniel Ek ...

"I couldn't leave my house for months... people were messaging me all over my social media, like, 'Are you safe? Are your ...

Q4 2025 Earnings Call February 10, 2026 8:00 AM ESTCompany ParticipantsAlexis Smith - Vice President & Head of ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...