There is a close connection between customer relationship management (CRM) and customer communications management (CCM) that centers on the interactions occurring between an organization and its ...

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces a newly released report by market research and ...

Great customer experiences aren’t the end result of what your support team does. Every function in your company — from product and marketing to operations and finance — plays a significant role in ...

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s ...

According to business analysts at Forrester, over the next few years, customer communication management (CCM) platforms will continue to “bring better customer experiences, become easier to use, ...

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors. Smart Communications, with its comprehensive technology ...