Strengthen your customer relationships by addressing these eight key customer experience failures.

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

Cookie loss and rising privacy demands are pushing personalization into distributed, privacy-first architectures.

Here's how micro-niches outperform broad markets by targeting hyper-specific audiences, solving precise problems and building stronger loyalty.

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were ...

Stamps.com reports that small business owners waste valuable time on mailing tasks, impacting productivity and growth.

A 2023 Toyota Prius owner discovered that a "certified" warranty might not be the safety net it seemed after being hit with a ...

The real issue behind business missteps is often simple: Capable people are assigned problems they aren’t suited to solve.

Despite its luxury image, Acura earns Consumer Reports’ lowest comfort satisfaction score, with owners unhappy about ride ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in ...

By the end of 2026, autonomous agents will be embedded across enterprise operations like cloud services today. The challenge ...

Real innovation starts when teams stop chasing features and hype, listen deeply to customers, and design products around the ...