If AI can do customer service, it means it’s going to be the cheap customer service,” Klarna CEO Sebastian Siemiatkowski said ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Survey from AI tech leader reveals growing advances of AI in telecoms, underscoring strong AI adoption, impact and investment in the industry.

According to a poll published in 2025, Americans spend more than 10 hours online each day. Data collectors are just trying to "meet us where we are," as the old saying goes. Still, the ease of ...

Insure.com analyzes the best life insurance companies of 2026 on the basis of financial strength and customer satisfaction.

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

The company’s customer service costs are down by about 10%, with bookings up by roughly the same percentage, CFO Ewout Steenbergen said.

When asked about the most time-consuming aspects of online shopping, 69% of respondents said finding the right product or ...

Rising service expectations demand connected workflows, artificial intelligence support and fewer departmental handoffs.

TurnKey Siding has announced an important expansion of its operational capabilities through the acquisition of both residential and commercial licensing. This development positions the company to ...

Earns 2026 Grace Hill Excellence Award Honoring Top Performing Multifamily Companies for Leadership in Resident ...