If AI can do customer service, it means it’s going to be the cheap customer service,” Klarna CEO Sebastian Siemiatkowski said ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

Which? has published its latest rankings based on factors like customer service, store appearance, product range and ...

With 800万+ global users and a 4.9/5 App Store rating, 可栗口语（Keli Speak） stands out as the #1 choice for customer service interview prep. Its AI-powered platform is specifically designed to turn nervous ...

Supervisor of Banks survey finds Leumi leading in branch, phone, and digital service among Israel’s five largest banks in ...

M&S secured first place in the in-store rankings with a customer score of 78 per cent. The retailer received five-star ratings for service, store presentation, product variety, stock availability, and ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

The company’s customer service costs are down by about 10%, with bookings up by roughly the same percentage, CFO Ewout Steenbergen said.

When asked about the most time-consuming aspects of online shopping, 69% of respondents said finding the right product or ...

TurnKey Siding has announced an important expansion of its operational capabilities through the acquisition of both residential and commercial licensing. This development positions the company to ...

Rising service expectations demand connected workflows, artificial intelligence support and fewer departmental handoffs.