CommBank is positioning AI as a core customer experience engine, using personalisation, generative AI and automation to transform frontline service and engagement. In a newly released enterprise-wide ...

Sophie Venz is a former Deputy Editor at Forbes Advisor. She is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously ...

Brisbane couple Kate and Mitch are among many Aussies who kept their repayments the same following last year's interest rate cuts. (Source: Supplied) But a hike would simply put that in reverse and ...

According to Down Detector there was a spike in customers complaining their app wasn’t working. It was confirmed to NewsWire the bank had brief outage with some customers needing to log out and back ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Mastercard’s Agent Pay technology, which was launched in the ...

Councillor Greg Adermann is fighting to keep the Commonwealth Bank Kenmore branch open, after the bank announced it would close in February. (Source: Greg Adermann/Getty) Greg Adermann, councillor for ...

When LPL Financial said it would acquire rival wealth manager Commonwealth Financial Network last March, Commonwealth’s approximately 2,900 advisors had a choice: stay with LPL or find a new home. A ...