Americans are living in parallel AI universes. For much of the country, AI has come to mean ChatGPT, Google’s AI overviews, and the slop that now clogs social-media feeds. Meanwhile, tech hobbyists ...

Alejandro Quintero, a data analyst in Bogotá, owns a website that publishes articles about paranormal activities. As the content is written in “Spanglish,” he was surprised to see a surge in interest ...

The first signs of the apocalypse might look a little like Moltbook: a new social-media platform, launched last week, that is ...

On Moltbook, bots have formed communities, invented their own inside jokes, cultural references and even formed a parody religion. Or have they? Macy is a writer on the AI Team. She covers how AI is ...

Add Yahoo as a preferred source to see more of our stories on Google. Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains how ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

When a Cloudflare outage disrupted large numbers of websites and online services yesterday, the company initially thought it was hit by a “hyper-scale” DDoS (distributed denial-of-service) attack. “I ...

“With Microsoft Azure API Management, we securely manage AI services and APIs across all channels. It’s the backbone of our architecture—scaling with demand while maintaining strict governance and ...

The Azure outage that touched applications across the web and the global economy on Wednesday appears to be over. A Microsoft dashboard on Azure’s status showed no active events as of Wednesday ...

Azure outage affected global industries, including airlines and airports Microsoft 365 services impacted by Azure configuration change Outage follows recent Amazon AWS disruption, highlighting tech ...