During parent company Restaurant Brands International’s third quarter earnings call, chief executive officer Josh Kobza said ...

The variety of its offerings, including AI aid, PDF-to-text converter software, and SVG-editor online tools, makes ...

WebFX reports reveal seasonal demand for home services varies by category, impacting marketing strategies and lead volume ...

Insights surrounding AI adoption, supply chain visibility, evolving B2B customer expectations, and more are uncovered in the latest report from FedEx.

Customer Experience & Personalization sessions explore what it takes to deliver relevant, seamless experiences from the first touchpoint.

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...