As Meta smart glasses capture scenes in restaurants for social media, service workers and customers are becoming captive ...

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Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

On Monday night, Syracuse Men's Basketball suffered its worse loss of the season. Firefighter critically injured in 'catastrophic' explosion at Boonville church Emergency crews responded to a report ...

As is custom, here's a look at some of the top user stories across diginomica this year. Use cases are our bread and butter - and here we take a look at some of the most compelling project stories of ...

You live and you learn. Nothing is worse than hungrily opening your takeout and realizing it’s the most unappetizing meal you’ve ever ordered. Well, that happened to one diner who tried cooking his ...

The video circulating on social media shows a woman arguing with a reportedly disabled employee at a McDonald's in Benton. White House reveals new details on Donald Trump's MRI Appeals court rules ...

TIM COOK seems like a nice problem for Apple’s board to have. Since he took over from Steve Jobs in 2011, the iPhone-maker’s boss has lifted annual sales from $108bn to $416bn, operating profit from ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...