As autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Drawing on examples from Salesforce and other large ...

Data gaps usually aren’t “missing data” as much as late, inconsistent, or hard-to-use data that slows decisions across operations, quality, and supply chain. Recent research shows many organizations ...

With a partner agency, Amazon Fresh incorporated a CXO strategy and tools to produce generative AI-powered on-brand campaign visuals that repurpose existing assets to deliver visuals faster and with ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

WASHINGTON, Nov 20 (Reuters) - Salesforce said Thursday it is investigating “unusual activity” involving Gainsight-published applications that may have exposed customer data. In a brief statement, ...

What if the key to growing your business was hidden in your customers’ feedback? In this sponsored episode of Ten Minute Talks, Diego Sanchez, President of HousingWire, sits down with Dan Bailey, ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

Robotics companies often have to deal with a simple but confounding problem: Robots produce a lot of data. Even a simple robot can easily produce up to a terabyte of data per day, since they ...

Salesloft said a breach of its GitHub account in March allowed hackers to steal authentication tokens that were later used in a mass-hack targeting several of its Big Tech customers. Citing an ...

Retention is not just about keeping what you have—it is also the strategic lever that fuels your future growth. If you think customer retention is just a warm-and-fuzzy metric for the sustainability ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...