Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

Bias isn’t just an ethical flaw in AI - it’s a cost center hiding in plain sight. Every few months a high-profile failure proves the point. But the real issue isn’t that AI sometimes behaves unfairly; ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. $3 trillion is at risk. It’s been seven years since I wrote about how poor customer service ...

A 21-year-old man has been identified as the suspect in a deadly high-speed pursuit that ended in a violent crash that left an innocent motorist dead, officials announced Thursday. Mary Beth McDade ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...

Stewart Lansley is a fellow of the Academy of Social Sciences. His latest book, The Richer, The Poorer: How Britain Enriched the Few and Failed the Poor, is published by Bristol University Press. In ...

The Cleveland Jewish News does not make endorsements of political candidates and/or political or other ballot issues on any level. Letters, commentaries, opinions, advertisements and online posts ...

Accra, Nov. 10, GNA – On any given day in Ghana, a tourist stepping off a plane is met with a cheerful “Akwaaba, Oobak3, or Woezor,” a burst of Ghanaian warmth that instantly makes every visitor feel ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps' time is spent engaging customers. The 2025 State of Service ...