With new home sales expected to rise, insurance costs and availability can derail closings. Learn how embedded insurance helps builders close on time.

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

REPRESENTED CALIFORNIANS IN THE NORTH PART OF THE STATE FOR MORE THAN A DECADE, PASSED AWAY THIS WEEK. HE WAS 65 YEARS OLD. FRIENDS AND COLLEAGUES ARE REMEMBERING CONGRESSMAN LAMALFA FOR HIS LEGACY, ...

No one has more patience than a customer service worker. One call-center employee, already on her way out, found herself locked in a frustrating argument with a customer who thought they knew ...

The largest life insurance company in the U.S., Northwestern Mutual has been issuing policies since the 1860s. Its financial strength, excellent customer service and history of paying dividends are ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it on our best car insurance companies list. We like Erie's Rate Lock® ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in customer experience across ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...