Research shows that companies devote too little effort to examining problems before trying to solve them. By jumping immediately into problem-solving, teams limit their ability to design innovative ...

Those were the words of the CEO of a rapidly growing venture-backed logistics company in explaining why she wasn’t spending more time on the large, critical, strategic issues that desperately needed ...

When we work with organizations and teams, we encourage them to spend more time up front on problem-framing, a process for understanding and defining a problem. Exploring frames is like looking at a ...