APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

In this video, APQC's Jonathan Kraft navigates APQC’s Process Classification Framework (PCF)®, showing you how to access it, the different versions available, and how to put it into action to improve …

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges.

Dec 15, 2025 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges.

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

APQC defines a process as a series of interrelated activities that convert inputs into results (outputs). Processes consume resources, require standards for repeatable performance, and respond to …

APQC’s Knowledge Management Certification (in-person) and Knowledge Transfer Certification (virtual) courses are intensive, 3-day intensive programs that equip professionals with globally recognized, …

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).