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Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but you’re not sure if Teams has call center features. In...

Learn how to use Microsoft Teams Phone, a cloud-based phone system, to make Teams calls or dial external numbers to stay connected with your team and customers.

Jun 5, 2025 · Billing: The Teams Phone extensibility business model charges CCaaS vendors for using Azure Communication Services SDKs, including Calling SDK, VoIP consumption, Audio …

May 27, 2024 · Learn about the best software options for Microsoft Teams contact centers with a focus on functionality, ease of use, scalability, and affordability.

Mar 31, 2022 · Is anyone using Teams for a call center? We have about six agents doing customer support in a call center. We currently use Nextiva VOIP with their soft phone app. …

Mar 17, 2025 · Microsoft integrates Teams Phone with Dynamics 365 Contact Center and adds AI-powered call summaries to improve customer service interactions.

Feb 20, 2025 · Outdated phone systems are holding businesses back. the solution is Microsoft Teams Phone System integrated with Copilot AI Agents.

Dec 16, 2025 · Learn how to set up and manage line or speed dial keys on Microsoft Teams certified phones for quick access to custom contacts and speed dial.

Jul 1, 2025 · The Microsoft Teams Enterprise license includes native calling features, and the Teams Phone license unlocks even more features. To review licensing scenarios, see Teams …