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2.1K views · 13 reactions | Why is it important to map every touchpoint on the customer journey? ️ Diane Magers, founder and CEO of Experience Catalysts and co-author of “Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It,” joins us on “Questions for now” to explain why a great customer experience can’t exist without a blueprint of the entire experience ecosystem.  Listen to the full episode: https://heyor.ca/tB46ok | TELUS Digital | Facebook

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